Driver code of practice
- The drivers are responsible for their behaviour on the road, and they must adhere to traffic regulations and driving culture, since this also reflects the company they represent.
They must be fair and honest towards their customers and associates.
In accordance with company policy, they are punctual and will wait for you at the appointed location.
They will keep up the good spirits, be helpful and professional. They introduce themselves, giving their names.
They understand their clients and help them where help is needed.
While on the road, they drive safely and are committed to the client’s well-being. They do not interfere with conversations in the vehicle and do not ask unnecessary questions.
All information passed within the vehicle is considered a trade secret and the drivers will not discuss it with others.
They are careful and precise in money transactions (refusing to return your change is considered a petty theft).
At the end of the tour, the driver must give you the bill.
If a client forgets or loses an object inside the vehicle, the diver will notify the client of the matter and make sure the object returns to its rightful owner. Should the drivers have insufficient information about the client, they must bring the object to the company headquarters, where the client can retrieve it within a month.
Our greatest reward is a content and happy client.
Driver code of practice – bookTAXI Slovenija team